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Ambar de Kok-Mercado

Lead Service Designer and Researcher at Sinclair Digital

and
Certified OOUX Strategist

Healthcare, UX Research, Design Ops

I can use ORCA to uncover clear user mental models

I feel like I've just scratched the surface on my OOUX journey, and discovered a magic sauce to tackle complex design problems. Tricky system architecture, hairy roles and permissions, arguing with product about requirement phases? I can use ORCA to uncover clear user mental models, uncover research needs, and validate my research step by step with documentation that allows for phased development, that's both manageable and scaleable. I'm excited to implement this into my work, and to continue to nerd out with this new community.

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Featured Resources

Qualifications

Cohort 9
Ambar de Kok-Mercado

Interested in learning OOUX?

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Enroll in the Self-Paced OOUX Masterclass

This rigorous course is for UX designers, developers, and digital product people who are tackling complexity, wrangling stakeholders, and trying to make systems-level change.

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